Branch Design 2020

Branch Design 2020 Report 

The bank branch is being transformed: the need to cut costs has, counter-intuitively perhaps, focused minds on the tactical deployment of APIs, apps and analytics, a strategy that is breathing new life into banking’s oldest channel. Tellers may be less in evidence but, energised with fresh purpose, the branch is undergoing a resurgence. With a grand total of 30 case studies, Lafferty’s completely updated edition of its bestselling report on branch design looks at the latest innovations in a field newly preoccupied with customer intimacy and community.

In the Branch Design 2020 Report, you can find Airbank, Barwa Bank, CheBanca!, Chianti Banca, Forte Bank projects done by Alberto Pasquini when he was the President of Crea International.


Purchase the full report below

About Lafferty Group
Senior executives at retail banks, card issuers, and payments providers around the world rely on Lafferty Group for the research, news, data and insight that powers their strategy and decision-making. With over 30 years of experience steeped in retail banking, Lafferty is positioned to support retail banking as it evolves in a rapidly changing, digital world.